Privacy policy
Start date : January 2024
LEVA BIJOUX Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://levabijoux.com/ (the "Site"). Your privacy is important to us, and we are committed to protecting your personal information in accordance with Quebec's Bill 25 and applicable data protection laws. This policy statement is intended to provide transparency to our customers and to demonstrate LEVA BIJOUX's commitment to the privacy and security of our customers' information.
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, login, e-mail address, password, computer and connection information, purchase history, and some of the cookies installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the web sites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We may use software tools to measure and collect session information, including page response times, duration of visits to particular pages, information about interaction between pages and methods used to navigate away from the page. We also collect personally identifiable information (including name, e-mail address, password, communications) ; payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.
When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and e-mail address. Your personal information will only be used for the specific purposes mentioned above.
We collect this non-personal and personal information for the following purposes : To provide and operate the services ; To provide our users with ongoing Assistance and technical support ; To be able to contact our visitors and users with general or personalized service-related notices and promotional messages ; To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services ; To comply with applicable laws and regulations.
"Personal" information refers to any information concerning a natural person that enables that person to be identified. This information is confidential and may not be disclosed without the consent of the person concerned. LEVA BIJOUX does not collect information that is easily identifiable with a natural or legal person, unless such information is voluntarily provided.
Here is the type of personal information collected when you use our site or carry out commercial transactions with us :
- Identification information (last name, first name, postal address, e-mail address, telephone number)
- Delivery information (delivery address)
- Purchase history
- Login and usage data
- Payment information (credit cards) - Please note that payment information is hosted by our service providers Shopify Payments, Paypal or Square. Under no circumstances will LEVA BIJOUX store your credit card information.
When this information is shared voluntarily, you consent to its use and analysis by LEVA BIJOUX.
Personal data may be collected from various sources, including :
- Creation of a customer account on the website
- Online order form
- Newsletter registration form
- LEVA BIJOUX contact form
- In-store payment and billing
- Automated technologies or interactions :
When you interact with our website, we automatically collect technical personal information about your equipment, browsing actions and habits. This personal information is collected by means of cookies, pixels, server logs and other similar technologies.
We collect Device Information using the following technologies :
COOKIES
Here is a list of the cookies we use. We've listed them here so you can choose whether or not to allow them.
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, referring page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores shopping cart information.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, used to determine whether the current visitor has access.
- Log files" track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).
- Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.
In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Interac, PayPal), e-mail address and telephone number. This automatically collected information is referred to as "Order Information".
When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
During your visit to the LEVA BIJOUX website, we may collect technical information using electronic devices such as cookies. Cookies are a technology that allows a website to remember who you are. For example, it may be used to identify you when you log in to your account or to keep track of the items you have added to your shopping cart. This information enables us to measure and improve the efficiency of our website, as well as to enrich our customers' experience.
We may use it in a number of ways, including :
- To store your website navigation preferences
- To analyze our customer base and adjust our product offering
- To share with third-party partners to personalize our marketing actions
HOW DO WE USE YOUR PERSONAL INFORMATION ?
In general, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging shipment of your order and providing you with invoices and/or order confirmations). In addition, we use Order Information to : communicate with you ; assess potential fraud or risk ; and where it matches your stated preferences, provide you with information or advertisements about our products or services.
We use the Device Information (in particular your IP address) we collect to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store - to learn more about how Shopify uses your Personal Information, please visit : https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please visit : https://www.google.com/intl/fr/policies/privacy/. You can also disable Google Analytics here : https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by e-mail, telephone, text messages and post.
With your consent, we collect your personal information in order to analyze and improve our website and your shopping experience.
We use your personal information for the following purposes :
- To process and deliver your orders
- To track your orders
- To send you information about your orders
- To improve our site, products and services
- To personalize your user experience
- To respond to your requests for assistance or customer service
- To send you marketing and promotional information if you have consented
- To conduct market research
COOKIE CONTROL
You can accept or refuse the use of cookies at any time, unless the cookie is strictly necessary.
If you wish to change your cookie preferences, you can do so directly from the Manage Consent window at the bottom of the site.
BEHAVIORAL ADVERTISING
As noted above, we use your Personal Information to provide you with targeted advertising or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can refuse targeted advertising here :
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees
You can also opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/?c=3&lang=fr.
LEVA BIJOUX uses personal data for advertising and marketing purposes. Subscription to our newsletter for marketing communications is completely voluntary and can be cancelled at any time. You can unsubscribe by using the "Unsubscribe" option included in each communication or by contacting us by e-mail at info@levabijoux.com.
-
Protection of personal informations
LEVA BIJOUX has implemented physical, electronic and procedural security measures to prevent accidental loss, leakage, unauthorized use, unauthorized access, modification or disclosure of your data. When your personal data is involved, exchanges between your browser and our website are secured by an encrypted connection.
Access to personal information is restricted to authorized employees only, and then only in the context of their professional responsibilities and when access to such information is necessary. Any third parties who process your personal data on our behalf are also required to implement security measures to protect your data and to comply with applicable legislation.
In the event of a personal data breach, LEVA BIJOUX undertakes to inform you and any relevant regulatory organization as soon as possible, in accordance with legal requirements.
- Sharing personal information
The information we collect about you, regarding your activities on our website or when using our services, may be shared with authorized third parties, such as our service providers, to carry out operations on our behalf.
These service providers may include order processing, secure processing of credit card transactions, shipping and delivery of orders, analysis of sales and activities, marketing and promotional communications by e-mail or other means of communication, support of our web site functionalities and support of other functions of our web site.
These service providers may access your personal data only for the purpose of performing their tasks. We will only share your personal data with third parties in accordance with this policy or as defined at the time of collection of the personal data. Your personal data will never be sold, rented or shared with third parties other than those listed in this policy.
It is also possible that your data may be used for marketing purposes to send you our newsletter, in order to tailor our communications to our customers. The platform used to send our newsletter is Mailchimp. For more information on how Mailchimp handles your personal data, please consult the following link : https://mailchimp.com/fr/about/security/
We also use Google Analytics to better understand how our customers use our website. For more information on how Google Analytics treats your personal data, please consult the following link : https://policies.google.com/privacy?hl=fr-CA
If you wish, you can deactivate Google Analytics here : https://tools.google.com/dlpage/gaoptout
DO NOT FOLLOW
Please note that we do not modify our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.
YOUR RIGHTS
In accordance with Quebec law 25, you have the right to access, correct, delete or object to the processing of your personal information. You may also withdraw your consent at any time to the processing of your information for direct marketing purposes. To exercise your rights, please contact us at info@levabijoux.com. Data relating to past orders and purchases cannot be deleted for accounting and statistical purposes.
If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the details below.
Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations to you (for example if you place an order on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will keep your Order Information on file, unless and until you ask us to delete it.
MINORS
The Site is not intended for individuals under the age of 18 (France) or under the age of majority in your region, province or state.
CHANGES
We may amend this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Any changes will take effect as soon as they are posted on our site. We encourage you to periodically visit this page to stay informed about our privacy practices.
CONTACT US
To learn more about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by e-mail at info@levabijoux.com, or by mail at the following address :
1654 Avenue Letourneux, Montreal, QC, H1V2M7, Canada
TEXT MARKETING TERMS AND CONDITIONS
We use a text messaging platform, subject to the following terms and conditions. By entering your phone number during the checkout process and initiating a purchase, registering via our registration form or responding to a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. Your phone number, name and purchase information will be shared with our SMS platform "Fastr", an American company based in Albuquerque, New Mexico, USA. This data will be used to send you targeted marketing messages and notifications.
If you no longer wish to receive marketing messages and notifications by SMS, you can unsubscribe by replying STOP to any mobile message sent by us or by using the unsubscribe link provided in any of our messages. You understand and agree that any alternative unsubscribe method, such as the use of different words or non-standard requests, will not be considered a valid unsubscribe method. Standard rates for messages and data may apply.
If you have any questions or require assistance, please text the word "HELP" to the number that sent you the messages. You can also contact us directly for more information. If you no longer wish to receive our messages, please follow the above procedures.
If you no longer wish us to process your data, please contact us at info@levabijoux.com.
We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect as soon as they are published on the website. If we make material changes to this policy, we will notify you here of the updated policy so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.