Shipping Policy

1. Order Processing

At LEVA BIJOUX, we take special care in preparing each order to ensure a seamless and enjoyable shopping experience.

All prices displayed on our online store are in Swiss francs (CHF).

Orders are typically prepared and dispatched within 1 to 5 business days after payment confirmation.

During busy periods, particularly the holiday season and promotional events, an additional 48 business hours may be required.

Business days are Monday through Friday, excluding public holidays.

2. Shipping Within Switzerland

LEVA BIJOUX offers delivery throughout Switzerland to addresses serviced by our shipping carrier.

Orders are shipped from Switzerland, primarily via Swiss Post.

The estimated delivery time after dispatch is 2 to 4 business days, depending on the postal service selected and the destination.

These delivery times are estimates and may vary depending on shipping conditions.

Shipping fees are displayed at checkout before payment confirmation.

3. Shipping Address

Customers are kindly asked to carefully verify their shipping details when placing an order.

LEVA BIJOUX cannot be held responsible for consequences directly resulting from an incorrect or incomplete shipping address provided by the Customer, to the extent permitted by applicable law.

If additional costs arise due to an address error attributable to the Customer, particularly in the case of reshipment, these costs may be charged after notifying the Customer.

If you notice an error after placing your order, please contact us as soon as possible at info@levabijoux.com.

4. Shipping Delays

We make every effort to ensure that orders are delivered within the estimated timeframes.

However, delays may occasionally occur due to high postal volumes, exceptional weather conditions, or other circumstances beyond our control.

In the event of a significant delay, please contact our customer service team so that we can review the situation and find an appropriate solution.

Customers' statutory rights in the event of delivery delays remain fully applicable.

5. Lost, Damaged or Missing Packages

If your order is marked as delivered but you have not received it, we recommend checking your mailbox and reviewing any delivery information provided by the shipping carrier.

If the package still cannot be located, please contact us at info@levabijoux.com, including your order number.

We will carry out the necessary checks with the shipping carrier.

If your package arrives damaged, we recommend keeping the original packaging and sending us photographs of the package and the affected items as soon as possible.

All claims will be reviewed in accordance with applicable legal provisions.

A package being marked as "delivered" in the carrier's tracking system does not automatically exclude the Customer's legal rights.

6. Returns

LEVA BIJOUX offers a 14-day return period from the date your order is received.

Return shipping costs for change-of-mind returns are the responsibility of the Customer.

To request a return, please contact us at info@levabijoux.com, including your order number.

Full details can be found in our Return and Refund Policy.

7. Customer Service

For any questions regarding order processing, shipping or delivery, our customer service team can be contacted at:

LEVA BIJOUX
Chemin de Cocagne 6
1030 Bussigny, Switzerland

Email: info@levabijoux.com
Website: www.levabijoux.com

We strive to respond to all inquiries as promptly as possible.