Terms and conditions

The purpose of these conditions is to establish the terms and conditions under which LEVA BIJOUX sells 18K gold-plated stainless steel jewelry to its customers (hereinafter referred to as “the product(s)”) through the website www.levabijoux.com (the " site ").

LEVA BIJOUX is a micro-enterprise whose head office is located in Montreal. ; Email: info@levabijoux.com (hereinafter “ LEVA BIJOUX”).

This site is owned and operated by LEVA BIJOUX.

Acceptance of these general conditions of sale (“GTC”) implies the Customer’s full and unreserved acceptance of these GTC.

Type of site: e-commerce.

All orders on the Site are subject to these General Terms and Conditions. These are subject to modifications and updates; the conditions applicable to the order of a Product by a Customer are those in force on the day of the order.

Intellectual property rights

All content published and made available on this site is the property of LEVA BIJOUX and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files and anything else that contributes to the composition of this site.

Accounts

By creating an account on our site, you agree to the following :

1. that you are solely responsible for your account and for maintaining the security and confidentiality of your account, including any passwords or other sensitive information associated with your account, and

2. that all personal information you provide to us through your account is current, accurate and true, and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the acceptable use policy.

Sales of goods and services

This document governs the sale of goods made available on our site.

The goods we offer include:

- Jewelry and accessories

The goods related to this document are the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.

Payments

We accept the following payment methods on this site :

- Credit / debit card (VISA, MASTERCARD, AMERICAN EXPRESS)

- Discover

- Diners Club

- Shop Pay

- Apple Pay

- Google Pay

- Interac

- Paypal

By providing us with your payment details, you confirm that you have authorized us to use and access the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our terms of use, we reserve the right to cancel your transaction.

Shipping and delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Limitation of liability

LEVA BIJOUX or any of its employees will be held responsible for any problems arising from this site. However, LEVA BIJOUX and its employees will not be held responsible for any problems arising from improper use of this site.

Indemnity

As a user, you hereby indemnify LEVA BIJOUX from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, the RGPD is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the RGPD, the rules of the RGPD shall prevail.

Severability

If, at any time, any of the provisions set forth in this document are deemed incompatible or invalid under applicable law, such provisions shall be deemed null and void and shall be removed from this document. All other provisions shall remain unaffected by such laws and the remainder of this document shall continue to be considered valid.

Changes

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by e-mail of changes to these terms and conditions or post a notice on our site.

​Object

These General Terms and Conditions exclusively govern the sales made by LEVA BIJOUX of the products offered to buyers having the status of consumers (hereinafter the “customer(s)) on the Site and specify the conditions of order, payment, delivery and management of the possible returns of products ordered by customers.

The General Conditions of Sale are enforceable against the customer who declares having read them and accepted them by checking the box “I accept the General Conditions of Sale” before implementing the online ordering procedure.

Customer

The customer of the site must be a consumer, an adult natural person and legally capable. The customer must, when placing their first order on the site, open a customer account. For each order, the customer must complete an order form specifying certain mandatory fields so that their order for product(s) can be taken into account by LEVA BIJOUX.

The information communicated to LEVA BIJOUX when opening its customer account and during each of its orders must be complete, accurate and up to date.

LEVA BIJOUX reserves the right not to follow up on an order if it does not come from a customer meeting the criteria set out above.

Products

The essential characteristics of the product(s) are presented on the site inside each of the product sheets. If the customer has any questions, he or she can contact LEVA BIJOUX by email at : info@levabijoux.com

​Order process

To place an order, the following steps must be followed :

the customer walks around the site and adds the product to their basket, specifying the desired quantity ;

the customer checks the nature of the products added to the basket ;

to delete an item, the customer must click on the cross icon or the trash can icon, and to change the number of items, the customer must modify the quantity with the + or - icons ;

the customer can then finalize their order or choose to continue their purchases ;

To conclude the purchase contract and finalize the order, the customer completes the order form and indicates the personal data necessary for the order ;

the customer must choose their delivery method ;

the customer must choose their payment method ;

it is up to the customer to check the details of the order and in particular the total price of his order taking into account the price of the Products, the delivery terms and costs, taxes , the Product in particular in terms of quantity ;

the customer must read and accept the General Terms and Conditions ;

The customer makes the payment.

The prices of the products are indicated on the Site in dollars, taxes not included, and excluding customs fees and other taxes.
Customs fees and other taxes must be paid by the customer directly to the carrier depending on the country of destination.

It is the customer's responsibility to verify the accuracy of the information he communicates.

LEVA BIJOUX reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons.

LEVA BIJOUX will also be entitled to refuse any order placed by a customer with whom there is a dispute relating to the payment of a previous order as well as any order that does not comply with these General Terms and Conditions.

In these cases, LEVA BIJOUX will inform the customer by telephone or by email.

In the event that the products presented on the site are no longer available or on sale at the time your order is sent, info@levabijoux.com must communicate to you promptly, and in all cases, before thirty working days from from the day following your order, the possible unavailability of the products ordered. In the event of payment of the price, LEVA BIJOUX will reimburse you in full for the sums advanced for unavailable products. The contract is deemed concluded upon receipt by LEVA BIJOUX of the order after verification by LEVA BIJOUX of the accuracy of the data relating to the order.

After validation of your order, a notice of receipt will be sent by email to the customer, containing a summary of the order information (essential characteristics of the product, price, means of payment, right of withdrawal, delivery times and costs).

Contact

Please contact us if you have any questions or concerns. Our contact information is as follows : info@levabijoux.com

Effective date: March 1, 2024